Terms of Service

1. The Service

ALNO is an AI-assisted platform that helps you plan, generate, edit, host, and operate websites and software applications, along with related tools such as generated marketing assets, documents, and a project email inbox. The Service relies on artificial intelligence and third-party providers, and its features may change over time.

2. Eligibility and accounts

You must be at least 18 years old (or the age of majority where you live) and able to form a binding contract to use the Service. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity that occurs under your account. Notify us at support@alno.ai if you suspect unauthorized use.

3. Subscriptions, credits, and billing

Paid features of the Service are sold on a subscription basis and/or metered through “credits.” Payments are processed by our third-party payment processor (Stripe); by subscribing you also agree to their terms. The following apply:

• Auto-renewal. Subscriptions renew automatically for successive periods at the then-current price until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period.
• Credits are consumed when work begins. Certain AI actions cost credits, which are deducted before the action runs. Because provider costs are incurred as soon as an action starts, credits are not refunded if an action fails after it has begun, and used credits are non-refundable except where required by law.
• Upgrades and proration. If you upgrade a subscription, Stripe may charge a prorated amount for the remainder of the billing period, and additional monthly credits associated with the new plan may be granted immediately upon successful payment.
• Price changes. We may change prices or credit costs prospectively; changes apply to your next renewal.
• Taxes. Fees are exclusive of taxes, which you are responsible for where applicable.

4. Your content and ownership

“Your Content” means the prompts, text, images, data, code, and other materials you submit to the Service, and the outputs generated for you (such as generated sites, code, documents, and marketing assets). As between you and ALNO, you retain the rights you have in Your Content. You grant ALNO a worldwide, non-exclusive license to host, store, process, transmit, display, and modify Your Content solely to operate, secure, and improve the Service and to provide it to you. You represent that you have the rights necessary to submit Your Content and that it does not violate these Terms, our Acceptable Use Policy, or any law or third-party right.

5. AI-generated output

The Service uses artificial intelligence, which can produce output that is inaccurate, incomplete, or otherwise unexpected, and which may be similar to output generated for other users. You are responsible for reviewing, testing, and deciding whether to use any output. ALNO does not warrant that output is accurate, fit for a particular purpose, original, or non-infringing, and you should not rely on output as professional, legal, financial, or other expert advice.

6. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms. You are responsible for the websites, applications, emails, and other materials you create, publish, or send using the Service.

7. Third-party services

The Service integrates third-party providers (for example, hosting, databases, payments, email delivery, and AI model providers). Your use of those integrations may be subject to the providers’ own terms, and we are not responsible for third-party services. If you connect your own third-party accounts (such as a payment account), you are responsible for complying with their terms.

8. Intellectual property

The Service itself, including our software, models, designs, and trademarks, is owned by ALNO or its licensors and is protected by law. Except for the rights expressly granted to you, these Terms do not transfer any ALNO intellectual property to you. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

9. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access, remove content, or limit features if we reasonably believe you have violated these Terms or the Acceptable Use Policy, if required for security, legal, or provider reasons, or if your account is inactive or delinquent. Upon termination, your right to use the Service ends, and we may delete Your Content after a reasonable period, except where retention is required by law. Sections that by their nature should survive termination will survive.

10. Disclaimers

THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ALNO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE OR RELIABLE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALNO AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE. ALNO’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID ALNO FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Indemnification

You will indemnify and hold harmless ALNO and its owners, employees, and suppliers from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of Your Content, your use of the Service, the sites or applications you create or operate with it, or your violation of these Terms or the rights of any third party.

13. Governing law and disputes

These Terms are governed by the laws of the State of New Hampshire, without regard to its conflict-of-laws rules. You agree that the exclusive venue for any dispute that is not subject to arbitration or small-claims court will be the state and federal courts located in New Hampshire, and you consent to their jurisdiction. Any dispute must be brought within one (1) year after it arises.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect means you accept the revised Terms.

15. Miscellaneous

These Terms, together with the Acceptable Use Policy and Privacy Policy, are the entire agreement between you and ALNO regarding the Service. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

16. Contact

ALNO LLC (New Hampshire, USA) — support@alno.ai.